Knowledge

You may have made a mistake with the meter number used. You need to confirm the correctness of the meter number. You can get your meter number on the meter itself by:

• Inputting the number 65 using the keypads on your meter and press the (enter button or the red button or the button with the # sign or the sky-blue button) depending on your meter type.
• For MOJEC meters starting with 541/0215 series , press 804
• For CONLOG meters starting with 041/042 series , press #4#
• For Turbo energy (L&G) meters starting with 070, 071 & 072, for single phase series press i025.

If the issue persists please ensure you visit or call your Electric distribution company to resolve this.